Business Resources

Deliver a Delightful Customer Experience

DELIVER A DELIGHTFUL CUSTOMER EXPERIENCE

Nothing ever becomes real till it is experienced. —John Keats There can be several strategies to win a customer's heart, ...
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Different methods for recording assets

DIFFERENT METHODS FOR RECORDING ASSETS

While cost at the date of purchase is the norm for accounting for assets in conventional enterprises, there are certain ...
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MOST CONTENTIOUS question in business is whether success comes from luck or skill.

What do successful people say? Malcolm Gladwell, a successful author who writes about successful people, declares in Outliers that success ...
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THE RETURN OF DESIGN

THE RETURN OF DESIGN

What would it mean to prioritize design over chance? Today, "good design" is an aesthetic imperative, and everybody from slackers ...
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THE PROBLEM WITH A COMPETITIVE BUSINESS

THE PROBLEM WITH A COMPETITIVE BUSINESS

Imagine you're running one of those restaurants in Mountain View. You're not that different from dozens of your competitors, so ...
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IMPORTANT CONCEPTS FOR GREAT WEBSITE DESIGN BY WEBSITE DEVELOPMENT SILVERDALE

IMPORTANT CONCEPTS FOR GREAT WEBSITE DESIGN BY WEBSITE DEVELOPMENT SILVERDALE

Usability defines the success or failure of a website. Since the visitor of the page is the only character who ...
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LIES PEOPLE TELL

LIES PEOPLE TELL

How much of the world is monopolistic? How much is truly competitive? It's hard to say because our typical conversation ...
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LESSONS FROM DOT.COM CRASH THAT GUIDE BUSINESSES TODAY

LESSONS FROM DOT.COM CRASH THAT GUIDE BUSINESSES TODAY

Everyone learned to treat the future as fundamentally indefinite and dismiss as an extremist anyone with plans big enough to ...
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PARTY LIKE IT'S 1999

PARTY LIKE IT’S 1999

OUR CONTRARIAN QUESTION: What important truth do very few people agree with you on?—is difficult to answer directly. It may ...
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SEEING GREEN

SEEING GREEN

AT THE START of the 21st century,' everyone agreed that the next big thing was clean technology. It had to ...
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